DumboFab values every customer and works hard to provide customers with an enjoyable experience using DumboFab products and services. Most DumboFab software offers a free trial version, so customers can 'test-drive' before deciding to purchase. These trial versions have no functional limitation, only limiting the output to 3 minutes. All these help customers make an informed purchase decision and avoid buying the wrong product for their needs.
30 Days Money-Back Guarantee
It's because of this 'try-before-you-buy' system that DumboFab provides a 30-day Money Back Guarantee for all products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.
Situation of No Refund
DumboFab commonly isn't going to refund or exchange products in the conditions below:
1. Customers have the obligation to carefully read the product description before placing an order. DumboFab also suggests that customers try the free edition before buying the product. If you buy the wrong product and it can't suit your needs, DumboFab can't offer a refund. However, as per your request within the guarantee period, we can exchange the wrongly purchased product for the correct product within a USD $20 price difference. If the correct product is cheaper than the product you've purchased, DumboFab will NOT refund the price difference.
2. A customer refund request on complaint of credit card fraud/other unauthorized payment. While DumboFab uses third-party independent payment solution, authorization during payment is out of our control. As long as an order is processed and fulfilled, it can't be changed. Nevertheless, DumboFab can help you change the purchased product to the right one you want.
3. A refund request on complaint of not receiving registration code within 2 hours after the order was processed successfully. Generally, as long as an order has been validated, you'll receive a registration e-mail within one hour. However, this registration e-mail might be late because of delays invited by internet or system errors, e-mail junk controls, and so on. In such cases, customers can visit DumboFab Support Center to get back the registration code, or contact our customer service team by emailing to [email protected] or [email protected]. We will get back to you in the same day.
4. Ordered so-called wrong product, but not exchanged or purchased the right product from DumboFab, within the guarantee period. In all these situations, a refund will not be provided.
5. Since DumboFab cooperates with independent payment system, any partial refund is unavailable. However, DumboFab might refund the whole package after the customer has bought the right product separately with the guarantee period for the purchased bundle.
6. A customer incorporates a 'change of mind' immediately after placing an order.
7. DumboFab may sell our products at different price in different regions. A refund is unavailable due to price difference. The price may also be different between DumboFab and other companies.
1. A refund request due to technical problems. We'll try our best to solve customer's problems. No refund is available if the customer refuses to provide DumboFab customer service team with the detailed descriptions and information of the problem, or decline to try the solutions suggested by DumboFab customer service team.
2. A refund request due to technical issues caused by software updates, if the order is over 30 days.
Accepted Situations of Refund
DumboFab will approve refund requests due to the situations below, within the guidelines of its Money Back Guarantee.
1. Ordered a 'wrong product', followed by ordering the correct product from DumboFab. In such cases, we'll refund the money you paid for the wrong product if you don't need to use the 'wrong product' in the future.
2. You have bought the same product for 2 times or bought 2 products with similar features. In such cases, we'll refund one of the two products, or exchange one product for another of DumboFab.
3. You didn't get the registration code of the purchased product within 24 hours, and have failed to get back the registration code from DumboFab Support Center, and have not received a prompt response (within 24 hours) from DumboFab customer service team after submitting your problem. In such cases, we'll refund the order if you don't need to use the product in the future.
If the software you've purchased has crucial technical problems within the first 30 days, we'll refund the order if the customer refuses to wait for an upgrade in the near future.
Here are some of the questions relating refund policy on getting money back.
- I am not satisfied with your product. I want to get my payment refund.
We guarantee you the money back with the purchase price of the product you mentioned, if the product meets the refund policy. Please contact our technical support about the issue you encounter in detail, and we will offer the best solution according to the condition.
- How long does it take to get the refund on my credit card statement?
The refund will appear on your credit card statement in 3 to 7 business days, if your refund request is approved. Please contact your credit card company about the statement posting, if you can not find the statement on your credit card after 15 business days.
- Note that the purchased license will be disabled as long as a refund is issued. In such case, you can completely uninstall and remove the software from the computer you've installed the software to.